How to Order

- SALE TERMS AND CONDITIONS
- PRICING SYSTEM
- BULK ORDERS DISCOUNT
- SENDING AN ORDER
- SHIPPING
- VAT TAX AND CUSTOMS
- REFUND POLICY

Sale Terms and Conditions

1. Orders are sent only after the payment has been received
Supply time is 24-48 working hours. We dont know work saturdays and sundays.
In case of a delay the customer will be informed.

2. We accept payments with credit card (VISA, MASTERCARD) and PayPal. Payments with bank wire transfers are accepted for orders of 500+ eur only.

3. Prices appearing on the site do not include a VAT of 20%

4. Non-EU customers may be subject to import duties, fees and taxes,
which are levied after a shipment reaches their country.
If a shipment is rejected because of customs clearance charges
or refusal to accept delivery, the customer will be responsible for
any fees incurred, including international shipment and handling.


Pricing System

Different items are sold in different quantites. The abbreviation 'PK' refers to the word "pack"
For example:

'PK 20' the pack contains 20 beads/units.;
'PK 50gr.' the packs contains 50 grams.;

The majority of our products have several levels of prices.
The final price of an item is determined by the number of packs purchased of that article.
The higher the number of packs of an item taken, the lower the price of a pack is.



Bulk Orders Discounts

We offer an additional discount for bulk orders.
For further information, click here

Sending an Order

- Is it necessary to have an account in order to make an order?
It is possible to submit an order without having/using a username. Nevertheless, we recommend registering and logging-in when making an order. Registered users do not need to fill their personal details when making an order. Additionally, users can view their order history, re-send orders easily and track an order.

- To start purchasing our beads add the items to the cart.
- Once you are done click on the 'checkout' button.
- Choose the payment and shipping method and click on the
'continue' button and then 'complete your order' in the following page.

Shorly after the order has been submitted a confirmation
e-mail will be sent to you with the order summary.

Shipping

The shipping methods available are the following:

- European courier- DPD (EU customers)

- registered international mail- The most economic option
but also the slowest. The option is used usually for small orders
where supply-time is not a consideration
Notice- this shipping method has a weight limit of 2kg, in case your order is heavier the 'registered mail' option will not appear in the shipping selection drop-down menu.

- International courier- UPS- The fastest and most reliable.

VAT TAX and customs

- Prices are VAT excluded. A VAT of 20% will be added during the checkout process to EU citizens who do no
posses a VAT number. Individuals/companies outside the EU as well as VAT holders within the EU* can purchase our items tax-free.

* VAT will be applied in the customer's country of origin.

- Non-EU customers may be subject to import duties, fees and taxes,
which are levied after a shipment reaches their country.
If a shipment is rejected because of customs clearance charges
or refusal to accept delivery, the customer will be responsible for
any fees incurred, including international shipment and handling.

Refund policy

In case a customer is not satisfied with a product/s purchased we offer a full refund in the following conditions:
a. The refund request must be sent within 7 days from the moment in which the customer received the order.
b. Refund will be given only once the product/s has been sent back and received by pennybeads in mint conditions- unused and with no damage.
For further question please do not hesiste to contact us in French, Japanese, German, Spanish or any other language!

questions@pennybeads.com

www.pennybeads.com


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